A number of different pieces of software can help with this task they vary in terms of their complexity and cost, but there are also plenty of cost-effective, simple options as well. Screen sharing is, simply put, just what it says: a way to see what's on another computer's screen. And with a little help from OS X Yosemite, you can even troubleshoot a relative's iOS device too. Is there anything more frustrating than trying to troubleshoot a family member's computer over the phone? “Do you see the Edit menu?” “No, no, Control-click on that.” “Wait, what are you looking at?” The good news is that even if circumstances have you at a geographic remove from the Mac you're trying to fix, you can still see exactly what they're looking at, thanks to OS X's built-in screen sharing capabilities or various third-party solutions. Connected Apple Family, The: Discover the Rich Apple Ecosystem of the Mac, iPhone, iPad, and Apple TV
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